At www.blksupply.com, your satisfaction is our priority. We understand that issues can arise with any purchase, and we have outlined our refund policy below to ensure a transparent and fair process for addressing these concerns.
Return Policy
You have 30 days after receiving your item to request a return, provided the product has a manufacturer defect, especially for imported goods. Given the nature of our products as corporate and industrial supplies, our return policy is crafted to respect both our customers' needs and the complexities of handling such items.
Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
Please note that returns will only apply to products that have a manufacturer defect, especially for imported goods.
Initiating a Return
To initiate a return, please contact us at contact@blackstone-holdings.com with your request. Include a detailed description of the defect and any relevant photographs or documentation to support your claim. We will provide you with the return address and further instructions on how to proceed.
Accepted Returns
If your return is accepted, we will provide a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception. If you find the item is defective, damaged, or not as specified on our website, contact us immediately so we can evaluate the issue and make it right.
Non-returnable Items
Due to the nature of our products, we cannot accept returns for:
If you have concerns about your specific item, please reach out to us.
Exchanges
For items with manufacturer defects, we recommend returning the defective product and placing a new order for the replacement item to ensure the fastest resolution.
Refunds
Upon receiving and inspecting your return, we will notify you about the approval status of your refund. Approved refunds will be processed to your original payment method within 10 business days. If you have not received your refund after 15 business days, please contact us at contact@blackstone-holdings.com.
